Privacy notice

Solvaya operates hflevia.biz and provides premium property search and advisory services focused on luxury apartments in Singapore. This policy explains what personal data we collect, how it is used to deliver our services, the legal bases for processing, and the controls available to users. Our approach is professional and transparent: data is processed only to support property search, client communication and service improvement while complying with applicable Singapore data protection laws.

04-03-2026 Solvaya Pte. Ltd., Business ID S5132165A; 81 Yishun Street 81, Singapore, 760846 81 Yishun Street 81, Singapore, 760846 info@hflevia.biz

Definitions

For clarity, the following terms are used throughout this policy to describe types of data and processing activities relevant to Solvaya's premium property search services.

Personal data means any information that identifies or can reasonably identify an individual, such as name, email address, telephone number, postal address, identification numbers, and professional details supplied to Solvaya during registration or consultation.
Processing covers collection, recording, organization, structuring, storage, retrieval, consultation, use, disclosure, adaptation, erasure or destruction of personal data carried out in connection with Solvaya services.
User means any individual who visits hflevia.biz, registers for Solvaya services, requests property search assistance, or otherwise provides personal data to Solvaya for the purpose of property advisory and consulting support.
Service refers to Solvaya’s offerings including bespoke apartment search, premium property selection, viewing coordination, market analysis and transaction support in Singapore.
Cookies and similar technologies are small files placed on devices to support site functionality, analytics and to remember user preferences relevant to property search features on hflevia.biz.

What data we collect

We collect data that enables us to deliver a focused, secure and professional property search experience. Data categories are described below together with examples of how each category supports service delivery.

Data you provide directly

When you contact Solvaya, register, request viewings or complete inquiry forms, you provide data necessary for identification, communication and tailored property recommendations.

  • Contact details: full name, email address and preferred telephone number.
  • Property preferences: desired neighbourhoods, unit size, budget range and amenity priorities.
  • Identification and transaction information when required for negotiations or supporting documents.
  • Communication content: messages, emails and notes created during consultation and match assessments.
  • Feedback and survey responses used to improve Solvaya’s service offering and property matching algorithms.
  • Optional professional details such as work sector and intended time horizon for purchase or lease to refine search strategy.

Automatically collected data

When you use hflevia.biz or interact with our digital tools, certain technical data is collected automatically to enhance performance, security and the user experience.

  • Device and browser information including IP address, device type and screen resolution.
  • Usage data such as pages visited, search queries, time spent on listings and interaction events.
  • Geolocation approximations derived from IP address to present relevant local listings in Singapore.
  • Performance and error logs used for diagnosing and improving site reliability and security.
  • Cookie identifiers and similar tracking vouchers that support preferences, analytics and session management.
  • Referrer and campaign data when users arrive at hflevia.biz from marketing channels or partner sites.

Third-party data sources

We may augment user-provided data with information from reputable third parties to improve listing matches and verify property-related details.

  • Public property records and market data to validate building profiles and transaction history.
  • Professional partners and consultant who provide listing details, photos and availability updates.
  • Analytics providers and marketing platforms that supply aggregated behavioral data to refine service delivery.

Purposes of processing

Personal data is processed only for legitimate, explicit and documented reasons aligned to delivery of Solvaya’s services. Key purposes are listed below.

  • To provide personalized property search and curated recommendations based on stated client preferences.
  • To coordinate viewings, prepare documentation and support negotiations with sellers or landlords.
  • To maintain account records, communicate about appointments and respond to inquiries in a professional manner.
  • To analyze market trends and user interactions to improve matchmaking, listings accuracy and advisory content.
  • To detect, prevent and respond to fraud, abuse or other security risks affecting clients and platform integrity.
  • To comply with legal obligations arising under Singapore law or regulatory inquiries related to property transactions.
  • To send administrative notices and service updates relevant to client engagements with Solvaya.
  • To process payments and complete business steps where clients elect paid advisory or transaction coordination services.

Legal bases for processing

Processing of personal data is founded on one or more lawful bases appropriate to the activity. We process data where necessary to perform a contract, comply with legal obligations, protect legitimate interests, or with consent when required.

Cookies and tracking

Cookies enable essential site functions and allow us to analyze usage patterns, deliver personalized content and remember user preferences on hflevia.biz.

We use session cookies for basic functionality, persistent cookies to remember preferences, and third-party cookies for analytics and performance measurement.

Categories include strictly necessary cookies, performance and analytics cookies, and functional cookies used to enhance the browsing experience.

Users may manage cookie preferences through the cookie banner on first visit, browser settings, or by contacting Solvaya for assistance with data choices.

Detailed cookie guidance is available in our cookie policy at hflevia.biz/cookie-policy

Data sharing

We share personal data only with parties essential to delivering property search and transaction services, and under contractual safeguards to protect your privacy.

  • Property consultant and listing partners for the purpose of arranging viewings and verifying listing details.
  • Service providers such as hosting, analytics and payment processors under data processing agreements.
  • Legal, regulatory or enforcement authorities when disclosure is required by law or to respond to lawful requests.
  • Professional advisors engaged for transaction support, including legal or due diligence specialists, with limited access necessary for their role.
  • Affiliates or partners when a user has consented to a co-consultant or co-advised engagement.
  • Aggregated, anonymized data may be shared for market research and reporting without identifying individuals.

International transfers

Personal data may be transferred to service providers or partners outside Singapore for operational reasons. Such transfers are subject to contractual safeguards and assessed to ensure adequate protection of the data.

When transferring data internationally we rely on appropriate safeguards such as data processing agreements, standard contractual clauses where applicable, and vetted provider controls to maintain data confidentiality and security.

Data retention

We retain personal data only as long as necessary for the purposes described and to meet legal, regulatory or accounting obligations, while regularly reviewing retention periods.

Account records and client file information are retained for the duration of the client relationship and for a period thereafter consistent with legal and commercial needs.

Communications such as emails and messages related to transactions are retained to support record-keeping, dispute resolution and service continuity.

Technical logs and analytics data are retained for monitoring and improvement purposes for a limited, reviewed period appropriate to operational needs.

Upon request and where no legal requirement prevents it, we will securely delete or anonymize personal data that is no longer necessary for the purposes for which it was collected.

Security measures

Solvaya applies industry-standard technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration or destruction, while maintaining procedures to respond to potential incidents promptly.

  • Encryption of sensitive data in transit and at rest where applicable, and secure access controls for internal systems.
  • Regular security assessments, vulnerability management and limited administrative access based on role.
  • Incident response planning, monitoring and employee training focused on privacy best practices.

Your rights

Users may exercise rights regarding their personal data. Requests will be handled professionally and in line with applicable statutory timelines.

  • Right to access personal data held by Solvaya and obtain a copy in a usable format.
  • Right to request rectification of inaccurate or incomplete personal data.
  • Right to request erasure of personal data where retention is no longer necessary and legal exceptions do not apply.
  • Right to object to processing based on legitimate interests, subject to review of overriding grounds.
  • Right to restriction of processing in specified circumstances, for example while a correction is being verified.
  • Right to portability of personal data where processing is carried out by automated means and is based on consent or contract.
  • Right to withdraw consent for processing activities that rely on consent, without affecting processing already carried out lawfully.
  • Right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if concerns remain unresolved.

How to submit rights requests

Submit requests by email to privacy@hflevia.biz or by postal mail to Solvaya Pte. Ltd., 81 Yishun Street 81, Singapore, 760846. Include a clear description of the request and relevant identity verification information to allow safe processing.

info@hflevia.biz

We will acknowledge receipt of your request promptly and aim to provide a full response within a reasonable period, typically within 30 days unless extended due to complexity or legal requirements.

Applicable standards and compliance

Although based in Singapore, Solvaya follows internationally recognized privacy principles and implements measures aligned with global best practices to protect client data and uphold transparency.

  • We adopt data minimization, purpose limitation and retention controls to ensure personal data is processed responsibly and only for legitimate property service needs.
  • We process personal data necessary for property search, client profiling, and tailored recommendations, including name, contact details, budget range, and property preferences.
  • Processing is based on legitimate interest for service delivery, contractual necessity when engagement is confirmed, and consent for direct marketing communications and optional profiling.
  • Data subjects in Singapore and the EU have access rights: to request access, correction, restriction of processing, portability, and to withdraw consent where applicable.
  • We retain personal data for as long as is necessary to provide services and fulfill regulatory or tax obligations; retention periods are reviewed periodically and documented.
  • Where data is transferred to third-party vendors, we apply appropriate safeguards including data processing agreements and due diligence to maintain confidentiality and compliance.

If you believe your rights have been infringed, you may raise concerns with your local data protection authority. For residents of Singapore, the Personal Data Protection Commission (PDPC) is the supervisory body to contact.

Marketing Communications and Preferences

Solvaya may send occasional updates about high-end listings, market analysis, and advisory services. Communications are tailored based on stated preferences and interaction history. You will receive only content relevant to your indicated interests unless you opt in for broader updates.

You may opt out of marketing emails at any time by using the unsubscribe link in any email or by contacting our privacy team. Processing necessary to administer your account and provide contracted services will continue unless you instruct otherwise.

Children and Minors

Our services are intended for adult clients. We do not knowingly collect personal data from individuals under 18 without verifiable parental consent. If we become aware that we have collected data from a minor without consent, we will take steps to delete that information promptly.

Third-Party Links

Our website may link to external sites operated by partners or vendors. Solvaya is not responsible for external privacy practices. Review third-party privacy policies before providing personal information on those sites.

Changes to This Policy

We periodically update privacy practices to reflect legal and operational changes. Material changes will be posted on our website with the effective date noted. Continued use of services after updates indicates acceptance of revised terms.

Solvaya Consultant
Solvaya Consultant
Hello, I'm a Solvaya consultant. I can assist with tailored luxury apartment searches, arrange viewings, and prepare comparative materials. How can I help you today?